Shipping and Returns
Free Shipping On All Orders over $100!
30-Day No Hassle Returns!
Order Confirmation and Shipment:
As soon as you purchase a product and place your order, you will receive an automated confirmation email from us. Once the payment is processed, we will ship your product immediately. All products ship out within 1-5 business days, unless otherwise noted. If the item you ordered is unavailable or on back order, we will void the pre-authorization and reach out to you via email. Items in stock can take 1-5 business days to ship. After the order is processed and shipped from our warehouse, you will receive a tracking number via email. With the tracking number you can track your package and get an estimated time of delivery. If you do not receive a confirmation email or a tracking number, feel free to contact us at [email]. All cancelled or returned orders may be subject to a 25% restocking fee.
Before accepting any package, be sure to thoroughly inspect your item for damages. In the event that your package is damaged, take photos of the item and send them to email@example.com. We will process the insurance claim on your behalf and pick up the cost of the return shipment.
30 Day returns and cancellation policy:
Refunds on cancelled orders will be paid back to the card that the order was placed on. You have 30 days from the day the order was placed to return your product. Most products will not be charged a restocking fee, however some manufacturer's require that we charge a 25% restocking fee. If a delivery is refused for any reason other than a damaged product, a restocking may be charged to the card on file. Returns are accepted within the first 30 days of purchase but subject to restocking fee from certain manufacturers. All returns after 30 days that will not be accepted. All customers will be required to pay for return shipping.
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on back-order or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, FedEx Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1 pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1 pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need to be paid prior to delivery.
- Due to COVID-19, please allow an additional 7-14 business days for fulfillment and shipment.
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the back-order, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. Fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of the contents of the unit.
- IndependenceSafes.com recommends IMMEDIATE inspection, with the driver present, to verify damage. If contents are damaged, indicate damage on the carrier’s paperwork and notify IndependenceSafes.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on the carrier's paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify IndependenceSafes.com immediately.