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Shipping and Returns

Shipping Policy

Order Processing

Please allow 24-48 hours for order processing.

Order Confirmation and Shipment:

As soon as you purchase a product and place your order, you will receive an automated confirmation email from us.

Once the payment is processed, we will ship your product immediately. All products ship out within 1-5 business days, unless otherwise noted.

If the item you ordered is unavailable or on back order, we will void the pre-authorization and reach out to you via email.

Items in stock can take 1-5 business days to ship. After the order is processed and shipped from our warehouse, you will receive a tracking number via email.

With the tracking number you can track your package and get an estimated time of delivery. If you do not receive a confirmation email or a tracking number, feel free to contact us at info@independencesafes.com. All cancelled or returned orders may be subject to a 25% restocking fee. 

Damages:

Before accepting any package, be sure to thoroughly inspect your item for damages. In the event that your package or product is damaged,

  • Notify the delivery company at time of delivery. If the product is damaged please take pictures and refuse delivery. Contact us immediately at info [@] IndepenceSafes.com.
  • Take photos of the item and send them to info@independencesafes.com

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on back-order or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

  • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
  • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
  • We ship daily via UPS Ground, FedEx Ground, and Freight to the lower 48 states. 
  • Shipping costs are included with any unit going ground to the lower 48 states. 
  • We do not offer Cash On Delivery.  
  • A phone number is required by the freight company so a delivery appointment can be made.  
  • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.  
  • A delay in delivery may also cause additional storage fees to accrue that will need to be paid prior to delivery.

    This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.

    Important Freight LTL Shipment

    1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
    2. You need to be at the delivery address during the delivery window to receive and sign for the item.
    3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. Fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
    4. Please make sure the phone number you entered at checkout is a good number to contact you at.
    5. Don't screen your calls until your item has been delivered.
    6. The item will be delivered via a lift gate truck with one delivery person. It will be placed curbside. Due to the large size, it may not be possible to be placed at your door.
    7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

    How to Handle Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

    • Carton damage requires visual inspection of the contents of the unit.
    • IndependenceSafes.com recommends IMMEDIATE inspection, with the driver present, to verify damage. If contents are damaged, indicate damage on the carrier’s paperwork and notify IndependenceSafes.com immediately.
    • IMPORTANT: If contents cannot be inspected immediately, notation on the carrier's paperwork must state: “Carton damage, subject to inspection” and list type of damage.
    • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

    Carton packaging has excessive damage with the exposed product:

    • Refuse shipment
    • Sign carrier paperwork: “Carton damaged and refused”
    • Notify IndependenceSafes.com immediately.

     Refund and Return Policy Here

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